Privacy Policy

About This Website

The Hope Furniture Ministry public website (hopefurnitureministry.org) allows visitors to browse available furniture, donate items, sign up to volunteer, and submit furniture requests. No account or login is required to use the public website.

Information We Collect

When you submit a form on our website (donation, volunteer sign-up, case manager inquiry, or furniture request), we collect:

• Contact information — First name, last name, email address, and phone number, used to coordinate pickups, deliveries, and follow-up communication.
• Address — Provided for furniture pickups and deliveries to schedule logistics.
• Form responses — Furniture descriptions, photos of donated items, volunteer availability, group size, and any messages you include.
• Order details — Items selected from our inventory and case manager information provided during checkout.

How We Use Your Information

• To process and fulfill furniture requests and donations
• To schedule pickups and deliveries via Google Calendar
• To send transactional emails (order confirmations, pickup confirmations, donor receipts, volunteer welcome messages)
• To create a contact record so our team can coordinate with you
• To prevent spam and abuse via Cloudflare Turnstile verification

Third-Party Services

The public website uses the following third-party services to operate:

• Vercel — Hosting, database (Postgres), and image storage (Blob)
• Resend — Transactional email delivery
• Cloudflare Turnstile — Bot and spam protection on forms
• Upstash Redis — Rate limiting to prevent abuse
• Google Calendar & Contacts — Scheduling pickups/deliveries and maintaining contact records
• Google Maps Platform — Address autocomplete on forms

We do not sell, rent, or share your personal information with any other third parties.

Cookies & Local Storage

The public website does not use advertising or analytics cookies. We use browser local storage solely to persist your shopping cart between page visits. No tracking cookies are set.

Data Retention

Form submissions, order records, and contact information are retained to support ongoing ministry operations (scheduling, tax receipts, and coordination). You may request deletion of your data at any time by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing hopefurnitureministry@gmail.com.